1. PERSONAL ACCOUNT

To sign up, click on “Sign in/Sign up” on the top-right corner of your screen, and then click on “Create Account”. Then, you should insert your email address, and you shall receive an email confirmation stating that your account has been created. Inside that confirmation email, you will find your password by which you may access your account and it will allow you to manage all your account details (addresses, order history, credit notes, etc.).

In order to sign in, you simply have to write in both your email address and the password associated with your account. If you wish to remember your credentials, please check the option “Remind me”.

To edit your account, you will have to access the “My Account” section and click on the icon that reads “Addresses” or “Account Details” so that you are able to edit any personal information. Update your account details whenever they seem out of date.

In case you do not remember your password, and during the signing in attempt you write in the wrong password, then a message will pop up asking whether you “forgot your password?”, which you should select. In the “Email Address” field, write in the email contact associated with your account. Soon after, you should receive a link by which you will be able to set a new password.

2. SEND

To track your order, simply click on the CTT link. To get the tracking number of your package, you will have to request it by sending an email to: info@weare-flo.com.

The estimated shipping times, by geographical location, are the following:

Shipping within Portugal and Spain: 3 business days.

Shipping within Europe: 5-6 business days.

No. You may opt for two different addresses. If you wish for the shipping address to differ from the billing address, you will have to remove, with a click, the pre-selected field “Send to the same address” in the order details form during the order process.

If no one is at the specified address, the CTT will reroute the package back to the post office in your residence area, leaving in your mailbox a notification of unsuccessful delivery. You must then go to the CTT office specified in the receipt and bring your ID document as well.

For shipments being delivered, the price will depend on the number of products you order at once and their destination

Shipping costs are calculated during checkout process before final payment.

3. ORDER

To shop on our online store just add the products you want to purchase to the cart. Once you finish shopping go to the cart page (upper right corner) and add an invoice and deliver address. Choose your order payment method. Your order will be sent to the shipping address.

At www.weare-flo.com you can order your products from anywhere in Europe. The products will be shipped from PORTUGAL. The price will be increased depending on the delivery country.

The last step of the purchase process consists of a confirmation message that indicates your order’s general information. At the same time, you will receive an order confirmation email with all the details of your order. If you do not see this last message or receive the order confirmation email, it means that your purchase has not been completed. In this case you should contact our Customer Service via email: info@weare-flo.com.

Despite all our verification efforts, it is sometimes possible to have a stock breach. In that case our Customer Service will contact you to report the out of stock item(s) and proceed to the respective refund of the amount.

4. PAYMENT

In the online store you can pay with PayPal, MB, Visa, MasterCard, Bank Transfer and MBWay.

Make sure you have entered all credit card details correctly. If the problem persists you should contact your card issuer bank and report the problem.

The only extra costs you have to pay when buying from our online store are the shipping costs, depending always on the destination of delivery.

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PayPal: You can use your PayPal account to shop at www.weare-flo.com. If you do not have a PAYPAL account you can create a new account when processing the purchase on the website. We recommend that you keep your personal data and payment details so that you do not have to re-enter them every time you place an order on our site.

 

** MB: When choosing this option, a reference is generated for payment at the ATM or at your Home Banking. You must then enter the Entity, Reference and Total Amount of the order in the option Payments > Purchase Payments. You have 2 days to make the payment, otherwise the order will not be confirmed and consequently cancelled.

*** Visa: The payment by Visa Card requires the entry of data from a valid credit card. Note: If the information is not valid an error message will appear making it impossible to complete the purchase. The total amount of the order is debited automatically.

****Bank Transfer: You will be sent an Iban to which you must transfer the amount of your purchase.

5. CUSTOMER CARE

FLO. guarantees the quality of all its products, but in case the ordered product shows any kind of defect you should contact the Customer Service through the following email: info@weare-flo.com for information on shipping/collection procedures.

Your confirmation of dispatched should list all the product that were shipped. If the product missing is not on the list, please wait a couple of days until it is delivered.

If the product is on the dispatched products list, please send us an email to: info@weare-flo.com

You should contact the following email to report the situation: info@weare-flo.com

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@weare-flo.com.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@weare-flo.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To submit your suggestions and/or complaints please send an email to: info@weare-flo.com

6. EXCHANGES AND RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@weare-flo.com.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@weare-flo.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

7. SURPRISE BOX

Our SURPRISE BOX is a monthly box subscription service that arrives straight to your doorstep with a different surprise every month.

Our SURPRISE BOX is a monthly box subscription that will include:

- A DIY KIT with flowers (different every month)

- The FLOWER OF THE MONTH CARD including facts, curiosities, and different uses that flower might have.

- In your first SURPRISE BOX, you will receive a personalized gift.

All the above will be beautifully packaged each month for you.

You can subscribe to the SIRPRISE BOX for 3, 6 and 12 months.

For the 3 months subscription plan, each box is 26€.

For the 6 months subscription plan, each box is 25€.

For the 12 months subscription plan, each box is 24€.

Subscription cancellation only possible for the 12 months plan, and after the sixth month of the plan.

 

Please send an email to info@weare-flo.com so we can cancel your subscription.

 

Please check our Terms and Conditions for more information.

The subscription I not auto-renewal. Once your subscription is reaching the end, we will send you an email reminder so you can start a new one.

The Shipping fees are included in the Sales price for addresses in Continental Portugal. For other delivering addresses shipping fees are shown at checkout for the entire plan you chosen.

Your first box will be sent within 2-3 days of your order with subsequent deliveries being dispatched in the first 5 business days of the following months.

Please send us an email to: info@weare-flo.com in order for our team to investigate this.

Please send us an email to: info@weare-flo.com in order for our team to resolve this issue.

The SURPRISE BOX subscriptions are payed once you choose your plan and during the checkout procedure.

Please provide us with details of your new address to info@weare-flo.com.

1.      SELECT YOUR PLAN

2.      CHOSE THE FIRST BOX DELIVERY METHOD:

You have two options:

a)      GIFT CARD: we sent you a digital Gift Card that you can print. Afterward, the person you offer the gift card can contact us using the gift card code and we will arrange the deliveries.

b)     DIFERENT ADDRESS FOR THE FIRST BOX: we sent the first box to a different address from the following deliveries. Please provide the address to which we should send the other boxes after the first one on the NOTES section. The first box will go directly to the delivery address entered at checkout.

3.      CONFIRM YOUR SURPRISE BOX TO OFFER

 

4.      OFFER THE FIRST BOX

 

Yes. we sent the first box to a different address from the following deliveries. Please provide the address to which we should send the other boxes after the first one on the NOTES section. The first box will go directly to the delivery address entered at checkout.

Don’t worry. Please mention that at the order Notes and we will inform in the first box to whom you are offering the subscription to send us an email and adda an address.